Favorite Reverse Logistics Web sites
I have been studying part time for an M.Sc. in Supply Chain Management for the past three years. To complete my studies I am currently writing a Dissertation focused on IT in Reverse Logistics. While doing my research for this dissertation I found several good Web sites relating to Reverse Logistics and to after sales service in general. Here are seven I found particularly interesting with a short note on each.
This is a fascinating site that collects warranty cost information from published annual reports of listed corporations.
This organization, headed by Gailen Vick, seems to be the most active reverse logistics organization on the planet with three conference/exhibition held annually (USA, Europe, Far East) and multiple workshops. They offer free profile registration to third party service providers 3PSPs. These profiles are then available to members.
The Association for Service Management International is a global not-for-profit professional member based association for customer service and support executives and has been in existance since 1975.
After you reach the site, select the Issues tab on the menu and go the the 'After Sales Issue Group'. Eicta publish the IRIS coding system which is a multilingual coding system to facilitate data collection and feedback of service information in the Brown (TV &Hi-Fi) and White (Electrical Kitchen Appliance) goods sectors and the ICT sector. Be sure and download the 'IRIS Course'.
CompTIA offer lots of resources for the Electronics and IT sectors. In particular they list members in different geographic areas. This is useful if you're looking to appoint a Service Centre.
The Reverse Logistics Executive Council is a small but very focussed group. Be sure and download the free book by Dale Rogers and Ronald Tibben-Lembke. The book is extremely good and is the most quoted reference on Reverse Logistics ever written.
Rosettanet is an organization that develops Partner Interface Processes (PIPs). These are standards to define eCommerce communication messaging and orchestration. PIP 6 relates to Reverse Logistics.
Please let me know if you have found other Reverse Logistics web sites of interest. For the record, I am not connected in any way with these Websites or with the organisations that publish them other than as a subscriber to their services.